Casino Software Privacy Policy & Data Protection

Casino Software is committed to protecting its users' privacy. This Privacy Policy explains how Casino Software collects your personal data, the purposes for which it is used, and how it is kept secure. This policy is aligned with international data protection laws and GDPR guidelines.

In this policy, "personal data" refers to any information that can directly or indirectly identify an individual. At Casino Software, "data processing" covers any activity involving the collection, storage, modification, use, or deletion of your information.

• Data Controller: Casino Software (casinosoftware.app) — the entity that determines the purposes and means of data processing.
• Data Subject: You — a registered or unregistered user of the Casino Software platform.
• Processing: Any operation carried out on personal data, whether automated or manual.
• Third Parties: Any entity or individual other than Casino Software and the user.

Casino Software collects different types of data for different purposes. All collected data is used solely to deliver services, ensure security, and meet legal obligations.

Casino Software collects your information in several ways. What you provide during registration is a direct source. Additionally, certain technical data is collected automatically while you use the platform.

• Direct Collection: Information collected through registration forms, the KYC verification process, customer support interactions, and survey participation.
• Automatic Collection: Information about your platform activity collected via cookies, web beacons, log files, and similar tracking technologies.
• From Third Parties: Information received through identity verification services, payment processors, and fraud prevention services.
• Social Login: If you log in via a third-party account, we receive the information you authorised from that platform.

Casino Software always follows a data minimization policy. Information that is not necessary to provide our services is never collected.

Casino Software uses your data only for specific, legitimate purposes. Each purpose has a clear legal basis — whether that's fulfilling a contract, meeting a legal obligation, pursuing a legitimate interest, or acting on your consent.

• Account Management: To handle registration, login, password resets, and overall account security.
• Payment Processing: To process deposits, withdrawals, and transaction verification, and to prevent financial fraud.
• KYC & Compliance: To verify age, confirm identity, and comply with anti-money laundering regulations.
• Customer Support: To address your complaints, questions, and support requests.
• Platform Development: To analyze user experience and improve Casino Software's services.
• Marketing (with consent): To keep you informed about relevant offers, bonuses, and promotions, with your consent.
• Responsible Betting: to detect unusual betting patterns and provide you with support.

Casino Software never sells your personal data for commercial purposes. However, sharing certain information with trusted third parties may be necessary to deliver our services.

• Payment Partners: Approved payment processors including bKash, Nagad, and Rocket — used solely to process transactions.
• Identity Verification Services: Licensed identity verification providers for the KYC process.
• Technology Infrastructure: Cloud hosting and server service providers — covered under data processing agreements.
• Regulatory Authority: In response to lawful requests from licensing authorities and law enforcement agencies.
• Fraud Prevention: Specialists in fraud prevention and anti-money laundering.

All third parties operate under a data processing agreement with Casino Software and may not use your data for any other purpose. Casino Software regularly audits the data protection practices of all its partners.

The Casino Software website uses cookies and similar technologies. Cookies are small text files stored in your browser that help improve your browsing experience.

• Essential Cookies: Essential for login sessions, security tokens, and core platform functionality. These cannot be disabled.
• Performance Cookies: To analyze page load times, crash reports, and usage patterns. These can be disabled.
• Functional Cookies: To remember your language preference, theme settings, and customizations. These can be disabled.
• Marketing Cookies: To show you relevant ads and offers. These are activated based on your consent.

Casino Software retains your data only for as long as necessary. Retention periods depend on the type of data and the purpose for which it was collected.

Once the retention period expires, Casino Software automatically deletes or anonymises your data securely. Certain information may be kept longer due to legal obligations.

Casino Software gives you full control over your personal data. Under GDPR and international data protection laws, you have the following rights.

Casino Software follows the highest industry security standards to protect your data. Our security infrastructure provides protection across multiple layers.

• SSL/TLS-256 Encryption: All data transmissions across Casino Software websites and apps are protected with industry-leading encryption.
• Data-at-Rest Encryption: Sensitive data in our databases is stored using AES-256 encryption.
• Two-Factor Authentication (2FA): An additional security layer for account access.
• Firewall & DDoS Protection: Casino Software servers are protected by advanced firewalls and intrusion prevention systems.
• Regular Security Audits: Regular penetration testing and security reviews conducted by independent third-party experts.
• Access Control: Casino Software staff only have access to the data they need to perform their specific role.
• Data Breach Protocol: In the event of a security breach, Casino Software notifies the relevant authorities and affected users within 72 hours.

For any questions, concerns, or complaints regarding this privacy policy, you may contact Casino Software's Data Privacy Officer (DPO). We take all privacy-related requests seriously and are committed to responding within 30 days.

• Email: support@casinosoftware.app
• Subject Line: Write "Privacy Request — [your username]" in the subject line.
• Response Time: Initial response typically within 7 business days, with full resolution within 30 days.
• Complaint Resolution: If you are not satisfied with Casino Software's resolution, you have the right to lodge a complaint with the relevant regulatory authority.